Within all organizations and life in general, CHANGE is a constant. In this workshop, participants learn:
- How to identify changes in our environment and their significance
- To understand our natural responses to change
- To gain techniques to not only survive change, but to flourish in the midst of it
- To explore how these techniques culminate in better results and satisfaction in both professional and personal lives
- To explore the impact of implementation of these techniques on the public, the regulated community and other personnel
Ideal Time Frame: Half Day or One Day with more Application Exercises
Handling Defensive Behavior, Working with Difficult People
It may seem that difficult people are everywhere! This session equips participants with specific strategies to deal with difficult behavior. These tools assist in reducing stress; raising morale, increase effectiveness – in short making work and life less stressful and more productive.
Participants learn to identify specific types of difficult behavior and people and how to respond to each type. The session addresses how to neutralize the effects of negativity, hostility and aggression. To further support these strategies, participants learn what behaviors of their own only increase and prolong difficulties.
Ideal Time Frame: Half Day or One Day with more Application Exercises
Asking Effective Questions & Listening Skills
Are your people REALLY HEARD or FEEL that they are heard? What are the dynamics of such interactions? On the flip side of being a keen listener, knowing how to ask the ‘right’ questions to gain needed information is key to obtaining the best results. These skills sharpen information gathering and investigative techniques. This workshop:
- Hones listening skills for communication, building connection, and results
- Explores question types and usage; when to ask various types of questions
- Contains a component on application to telephone conversations
- Addresses the impact of nonverbal communication; reading body language
Ideal Time Frame: One Day, Two Days with Application to Case Scenarios
Can be tailored to a half-day conference segment.
Motivation: How to Get It, Keep It and Pass It on!
Motivation is often said to be lacking in many organizations. Without it, performance and results suffer. There are specific, proven strategies to foster motivation. A component of ‘creating resilience’ is included. This workshop explores these strategies, the mastery of consistently applying them and integrates specific techniques to fuel motivation.
Ideal Time Frame: One Half Day
This workshop covers testifying skills for deposition, hearing, and trial. It equips participants to know what to expect and the tips to make them an effective witness. The session includes a mock exercise for both deposition and trial.
Ideal Time Frame: One Day
The Five Behaviors of a Cohesive Team
The Five Behaviors of a Cohesive Team™ has a simple goal: To facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. The Five Behaviors profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni. With this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered by Everything DiSC®, a model that helps individuals to understand themselves and others better. Using these results, participants will be able to create a better, stronger team.
Candidates for this Program:
The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? A team is a relatively small number of people (from three to twelve) who meet on a regular basis and are collectively responsible for results. The team members share common goals as well as the rewards and responsibilities for achieving them. Not every group is a team. For example, a group that appears to be a team might simply be a collection of people who report to the same manager, but who have relatively little interdependence and mutual accountability. If a group does not meet the criteria of a true team, this process is unlikely to produce the results they expect.
Ideal Time Frame: Two Days, * Please Note: Fee is Higher than other Workshops listed
Planning & Conducting Effective Meetings
Make your meetings more positive, effective and dynamic! This session examines what makes a meeting effective, the consequences of a nonproductive or negative meeting, what should be expected from meeting leaders and participants, establishing and conveying ground rules, how to format, techniques for controlling disruptive behavior, and how to clarify expectations about participation.
Ideal Time Frame: Half Day
- Develop confidence and charisma
- Techniques to improve presentation skills for the beginner through advanced level presenter
- As an advanced level Toastmaster, Kathleen is experienced with mentoring and evaluating presentations.
Time & Emotional Management
- Time management issues often stem in part from a lack of emotional management
- Techniques for creating emotions that serve well in addition to proven time management techniques
- Prospecting approaches & engaging potential customers and opportunities
- Securing appointments
- Conversation dynamics in discovering and meeting needs
- Closing Skills, including anticipating and addressing concerns, dealing with objections and the technique of respectful acknowledgment. All sales skills, including Trial Closing Skills are included.
- With sales training experience as National Sales Trainer and for a Fortune 500 Company, and experience with sales training for entrepreneurs, we adapt sales training to work within the particular selling program adopted by your organization
- If you are a nonprofit organization, similar skills are embodied in our Creating Influence workshop. This workshop fosters specific skills and results.
Coaching for Success
This session builds the leadership pipeline. It invigorates employee fulfillment and loyalty, ensures the viability of the organization’s future and supports leaders in developing people to their fullest potential. This workshop frequently includes a component of Myers-Briggs or DiSC for coaching integrated with behavioral style or type preference.
Competencies are developed in:
- Understanding the Goals, Skills, and Outcomes of Coaching
- An Understanding of “The Coaching Model”
- Be Supportive
- Define the Topic & Needs
- Establishing Impact
- Initiating a Plan
- Gaining a Commitment
- Confronting Excuses & Resistance
- Clarifying Consequences
- Evaluating Results, including the balance between “not giving up” and “switching gears”
Tradeshow Tips that Work!
Whether working a tradeshow, convention or festival – a few key points and strategies will take your tradeshow results from “We were represented” to “We got a lot out of the at tradeshow!
Be a Great Witness!
People are more confident and effective when they know what to expect when testifying, whether for deposition, hearing or trial. Preparation is key. This program serves as a support and in cooperation with legal counsel.
This is one of our most popular courses, it is generally paired with DiSC as it applies to negotiations. It is applicable where negotiation or dispute resolution skills are needed. Kathleen received special training within the United States Department of Justice on alternative dispute resolution and negotiation. This course is designed to contain a mock exercise adapted to your industry or business. Ideal Timeframe varies depending on whether the mock exercise is included.